First, thank you.
If you’re here, it means you ordered or plan on ordering from us and we genuinely appreciate that. Humankind exists because of our community, and we don’t take that lightly. Our goal is always to deliver thoughtfully made products and a respectful, transparent experience. When something doesn’t go perfectly, we want to explain what’s going on and help however we reasonably can.
Below you’ll find clear answers to the most common questions we get.
Shipping
At this time, we ship within the United States.
We work with USPS, UPS, and DHL. Shipping costs are calculated at checkout based on your location, order weight, and selected shipping speed.
We aim to fulfill most orders within 48 hours of being placed.
That means your order is typically packed and handed off to the carrier within that window. Delivery time depends on the shipping option you choose and the carrier’s transit time.
During high-volume periods (launches, sales, holidays), fulfillment can take a bit longer. If there’s a delay beyond what’s typical, we encourage you to reach out so we can check on your order.
Returns & Exchanges
Please find all the necessary information on our returns and exchange policy. If there are any additional questions, please contact help@humankindclothing.com
Please note, all swimwear is only available for exchange or store credit.
Because swimwear is an intimate, seasonal product, all swimwear purchases are eligible for exchange or store credit only, not refunds to the original payment method.
We know this isn’t everyone’s preferred policy, so we want to be very clear about it upfront.
Our goal with this approach is to:
• Keep pricing fair without building high return-loss costs into our products
• Maintain hygiene standards for intimate garments
• Continue producing in smaller, more responsible quantities
Items marked Final Sale cannot be returned or exchanged. This includes all sale and clearance items.
All exchanges are processed through our returns portal:
Click Here to Access our Returns Portal
Once your request is submitted, you’ll receive instructions on next steps.
Exchanges must be initiated within 30 days of your order date.
Returned items must be:
• Unworn and unused
• In pristine condition
• With original tags attached
Items showing signs of wear unfortunately can’t be accepted.
Fit & Sizing
We offer inclusive sizing from XS–4X and provide detailed measurements on every product page.
We strongly recommend:
• Measuring yourself before ordering
• Comparing your measurements to the size chart
• Reviewing fit notes on each product page
Our swimwear is designed to feel snug and supportive, but not uncomfortable. If elastics dig or feel overly tight, sizing up is usually the right move.
Yes, slightly. Our fabrics relax a bit once wet, which is why a secure fit when dry is intentional.
Absolutely. If you’re unsure, we’re happy to help.
We have a very helpful and informative fit guide https://www.humankindclothing.com/pages/fit-guide
If you need more help, we’re available via email.
Email us at help@humankindclothing.com with:
• The item you’re considering
• Your measurements
• Any fit concerns you have
We’ll do our best to guide you before you order.
Materials
All of our products are made from a polyester/spandex blend chosen for durability, stretch, and comfort.
Our swimwear fabrics are designed to be quick-drying, so transitioning from water to land is easier and more comfortable.
Yes. Our swimwear fabrics are made from recycled materials.
We prioritize responsible sourcing while balancing durability and performance.
Need help?
If something doesn’t feel right, or you have questions not covered here, please reach out.
help@humankindclothing.com
We may not be perfect, but we do care, and we’ll always aim to communicate honestly and treat you with respect.